IT Support Manager
Denver, CO
/
Remote
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Overview
We are looking for an IT Support Manager to lead our remote support team. You'll ensure excellent service delivery and client satisfaction.
We are looking for an IT Support Manager to lead our remote support team. You'll ensure excellent service delivery and client satisfaction.
Responsibilities
• Manage a team of IT support specialists. • Develop support policies and procedures. • Monitor service levels and performance metrics. • Collaborate with clients to understand support needs. • Implement training programs for support staff. • Handle escalated support issues. • Coordinate with other departments for seamless service. • Develop strategies to improve support efficiency. • Manage support tools and technologies. • Stay updated on industry best practices. • Report on support operations to leadership. • Ensure compliance with service agreements.
• Manage a team of IT support specialists. • Develop support policies and procedures. • Monitor service levels and performance metrics. • Collaborate with clients to understand support needs. • Implement training programs for support staff. • Handle escalated support issues. • Coordinate with other departments for seamless service. • Develop strategies to improve support efficiency. • Manage support tools and technologies. • Stay updated on industry best practices. • Report on support operations to leadership. • Ensure compliance with service agreements.
Qualifications
• Bachelor's degree in Information Technology or related field. • 5+ years of experience in IT support. • Management experience required. • Strong leadership and communication skills. • Experience with remote team management. • Eligible to work in the U.S.
• Bachelor's degree in Information Technology or related field. • 5+ years of experience in IT support. • Management experience required. • Strong leadership and communication skills. • Experience with remote team management. • Eligible to work in the U.S.
Annual Salary Range
$135,000 - $165,000
$135,000 - $165,000
Skills
IT Support
IT Support
Leadership
Leadership
Customer Service
Customer Service
Team Management
Team Management
