Technical Support Engineer
Miami, FL
/
Remote
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Overview
As a Technical Support Engineer, you will provide remote technical assistance to our clients. You'll troubleshoot issues and ensure client satisfaction.
As a Technical Support Engineer, you will provide remote technical assistance to our clients. You'll troubleshoot issues and ensure client satisfaction.
Responsibilities
• Respond to technical support inquiries. • Diagnose and resolve hardware and software issues. • Collaborate with engineering teams on complex problems. • Document support cases and resolutions. • Provide training to clients on product usage. • Monitor system performance and alerts. • Participate in on-call rotations. • Stay updated on product developments. • Assist in developing support documentation. • Ensure high levels of customer satisfaction. • Escalate issues when necessary. • Contribute to process improvements.
• Respond to technical support inquiries. • Diagnose and resolve hardware and software issues. • Collaborate with engineering teams on complex problems. • Document support cases and resolutions. • Provide training to clients on product usage. • Monitor system performance and alerts. • Participate in on-call rotations. • Stay updated on product developments. • Assist in developing support documentation. • Ensure high levels of customer satisfaction. • Escalate issues when necessary. • Contribute to process improvements.
Qualifications
• Bachelor's degree in Information Technology or related field. • 2+ years of technical support experience. • Strong problem-solving and communication skills. • Familiarity with IT systems and networks. • Authorized to work in the U.S.
• Bachelor's degree in Information Technology or related field. • 2+ years of technical support experience. • Strong problem-solving and communication skills. • Familiarity with IT systems and networks. • Authorized to work in the U.S.
Annual Salary Range
$115,000 - $145,000
$115,000 - $145,000
Skills
Technical Support
Technical Support
Troubleshooting
Troubleshooting
Customer Service
Customer Service
Communication
Communication
