Entry Level Technical Support Specialist
Portland, OR
/
Remote
Apply for this job
Apply for this job
Overview
We are looking for an Entry Level Technical Support Specialist to provide excellent customer service and technical support to our clients. This role is perfect for someone starting their career in IT.
We are looking for an Entry Level Technical Support Specialist to provide excellent customer service and technical support to our clients. This role is perfect for someone starting their career in IT.
Responsibilities
• Respond to customer inquiries via phone, email, or chat. • Troubleshoot hardware and software issues. • Document customer interactions and solutions. • Escalate complex issues to higher-level support. • Assist with setting up equipment and installations. • Provide training to users on basic system functions. • Maintain a knowledge base of common issues. • Collaborate with team members to resolve problems. • Follow up with customers to ensure resolution. • Stay updated on product information and updates. • Contribute to process improvements. • Participate in team meetings and training sessions.
• Respond to customer inquiries via phone, email, or chat. • Troubleshoot hardware and software issues. • Document customer interactions and solutions. • Escalate complex issues to higher-level support. • Assist with setting up equipment and installations. • Provide training to users on basic system functions. • Maintain a knowledge base of common issues. • Collaborate with team members to resolve problems. • Follow up with customers to ensure resolution. • Stay updated on product information and updates. • Contribute to process improvements. • Participate in team meetings and training sessions.
Qualifications
• Associate's degree in IT or related field preferred. • Strong customer service skills. • Basic knowledge of computer systems and networks. • Excellent communication skills. • Problem-solving abilities. • Willingness to work flexible hours. • Eligible to work in the U.S.
• Associate's degree in IT or related field preferred. • Strong customer service skills. • Basic knowledge of computer systems and networks. • Excellent communication skills. • Problem-solving abilities. • Willingness to work flexible hours. • Eligible to work in the U.S.
Annual Salary Range
$88,000 - $105,000
$88,000 - $105,000
Skills
Customer Service
Customer Service
Troubleshooting
Troubleshooting
Communication
Communication
Technical Knowledge
Technical Knowledge
